UPDATE JULY 27
It gives me SO much pleasure to tell you that we are clear to open in our farmstand on THURSDAY July 28th at 8am! All departments will be open regular hours (Yes, that means Deli, Kitchen, Bakery, Ice Cream, Wine and Beer too!)
Starting Thursday our hours are back to normal:
- Farmstand (Kitchen, Bakery, Deli, Produce) & Greenhouse:
- Wine & Craft Beer:
- Ice Cream Stand:
We will be working full-force for the next few days to get product back into our farmstand and set everything up. We aim to have most of our products in stock for Thursday’s opening, but as you can imagine it may take a couple weeks to get every last item restocked.
In the meantime, we are still open in the greenhouse selling our beautiful Homegrown Produce and plants!!!
Through this whole horrific experience, one thing is for sure: we have the greatest employees and customers in the world. We received countless inspirational emails and facebook posts which really kept us positive. Thank you so much for supporting us when we needed it most!
So, if I could humbly ask one last thing: Please help us by spreading the word! We are BAAAACK!
The Volante Family
UPDATE: July 19
We will continue our temporary setup with produce in the greenhouse at least through the weekend of July 24.
We are making huge strides in the farmstand and the abatement of the odors of July 4th weekend. The next few days will be very telling but we are thinking positive.
Regular hours of 8-7 weekdays and 8-6 weekends continue and events are suspended for now.
Homegrown Corn is here!
The Garden Center and Homegrown Produce will continue to be open in the Greenhouse for the short term during our regular operating hours.
8-7 on weekdays and 8-6 on weekends.
Kitchen, Deli, Ice Cream, and Wine and Beer remain closed for the time being. Our most up to date information will continue to be posted on our Facebook page as it is the fastest way to get info out there. Thank you again for your patience. Please call 781-444-2351 if you would like to speak to someone at the farm.
Update July 12:
We are THRILLED to announce that we will be able to open in a limited capacity in our greenhouse tomorrow.
We will open at 9am and close at our regularly-scheduled 7pm.
We will be selling Homegrown produce along with the plants and gardening supplies normally offered in the greenhouse. The kitchen, deli, bakery, ice cream and wine and beer departments will remain closed for the time being.
We are making some progress in the farmstand and today we started a rigorous heating and ventilating program inside. We are heating the retail area to 90 degrees for 3 hours, then flushing air through the building in an effort to get rid of the last of the odor. We will repeat the heating and ventilating process over and over all day and night until the odor is gone.
For updates Facebook is still your best bet, or call the farm and listen to the outgoing message.
We are thrilled to be taking a step toward normalcy and can’t wait to see you in our greenhouse tomorrow! Thanks for sticking with us!
The Volante Family
We will remain closed tomorrow Monday July 11th.
Yesterday we took some positive steps in our farmstand. We have been working closely with ARS restoration specialists. They have scrubbed the floors twice with a cleaner that should help get rid of the odor, and last night they filled the farmstand with ozone. Yes, apparently that’s a real thing. The ozone is supposed to get rid of the last of the vapors, and now we are ventilating like crazy again in order to get the scent out of the building.
The odor has dissipated dramatically since Wednesday, that is for sure. So we are definitely moving in the right direction. Over the weekend a lot of the decision making was put on hold, due to many key players being out of the office. Our hope is that we are able to get the answers we need when offices open back up tomorrow, at which point we will push forward with a more concrete plan of action.
Keep checking here for updates, or call the farm and listen to the outgoing message. You can also join our email list by going to our website www.volantefarms.com.
As you can imagine, it is against our nature to sit still, but we are staying positive because of our incredible employees and customers. Thank you so much for your support here on Facebook and through your email responses. We realize that we are very lucky to have so many people in our corner. Fingers crossed for what Monday brings…
The Volante Family
UPDATE JULY 9:
We will remain closed through the weekend. After another day of heartbreaking work, the farmstand is now completely empty of food and packaging materials, as well as many other items that the odor was clinging to. We are happy to say that the odor is finally dissipating and tomorrow we will be able to take significant aggressive steps to help speed up ventilation. We are harvesting some of our homegrown veggies to be sold to local restaurants until we can set up a temporary retail solution. We have received so much positive feedback from our wonderful customers and are so grateful for your patience and support. And it is official that we have the best employees around. Hands down. We will post more information as we receive it. Thank you!
– The Volante Family
Tough couple days here on the farm. In short: we’ll be closed for at least a few more due to the heartbreaking loss of our entire inventory, which was unfortunately caused by a misapplication of a floor sealant by an outside contractor. Luckily we have the best crew on the planet and their positivity is keeping us whole. Thanks to all of our customers and friends for your continued support, we owe you the world. Check facebook for details and updates, we’ll see you soon – The VF family
UPDATE July 8:
Unfortunately, there is not much to update. The company we hired to apply a sealant to the floors used a product that was intended for exterior use. Like we mentioned in yesterday’s email, the fumes and odor are nontoxic. We have been assured by multiple parties that there is no health concern, but rather a strong odor that has managed to stick to almost everything. As a result, we had to throw out every food item and piece of packaging in our farmstand today. We are heartbroken.
We will be closed today to continue to ventilate and clean. We will likely be closed through the weekend. We hope to have more answers by the end of the day. Please check Facebook for updates as we don’t want to bombard you with emails. You can also call and listen to the outgoing phone message for updates.
As we mentioned yesterday, we will refund any purchases made on Wednesday July 6th that may have had a foul odor or did not meet our typical high standards. You can contact us by calling the farm at (781) 444-2351 or by replying to this email.
Please know that we are working tirelessly to remedy this situation. Thank you for your patience as we sort this out.
The Volante Farms Family
July 7, 2016
Over the July 4th holiday we took advantage of our two days closed to apply a sealant to our retail floor. We were assured that venting it for two days would be sufficient, but evidently it was not. We have spoken to both the company that applied the sealant and the manufacturer of the sealant and are assured that the fumes are nontoxic and safe.The scent, however, seems to have clung to plastic bags, packaging material, and other items.
We will be closed Thursday July 7th in order to fully ventilate the building as quickly as possible.
While we assure you that the produce and products you have purchased are completely safe, we will give full refunds for any items that did not live up to our usual high standards.
If your purchase has an off scent, please discard it.
Contact us by calling the farm at (781) 444-2351. We will be here to process refunds and field any additional questions.
Quality is our first priority at the farm and we take great pride in what we do. We are deeply sorry to those who had an unpleasant experience today. Thank you very much for your understanding, we will send along additional information as soon as we are able.